Vitagene

My Order

Shipping / Tracking

• How do I receive my results?
• When will my supplements ship?
• How do I get free shipping?
• Where is my kit?
• I need a new shipping label.
• How do I change my shipping address?

Processing Issue

• Why can't I purchase the Family Finder Upsell?
• I purchased the wrong product...
• I accidentally swapped kits with someone after registering...
• My kit is defective, how do I get a replacement?
• How do I return my kit?
• How do I activate my kit

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Billing

• Why does my charge say it is recurring when I am only purchasing a one time product?
• Can I apply a previous sale price to my current order?
• How do I cancel my order?
• How do I redeem a voucher during checkout?

Supplements

General Supplement Information

• If I order the 4 supplement option, which 4 supplements will I receive
• How much are your supplement subscriptions?
• When will I receive my supplements?
• How are supplements recommended?

My Supplement Subscription

• I have concerns with the supplements I am receiving...
• How do I resume my supplement subscription?
• How do I pause my supplement subscription?
• How do I cancel my supplement subscription?
• Where is my supplement order?
• When am I charged for supplements?

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Report Questions

Diet Report Questions

• Why am I being recommended weight loss options when I am not overweight?

General Report Questions

• How was my DNA used to produce this report?
• How can I change the language of my report?

Ancestry Report Questions

• How is my ancestry determined?
• Why is Ancestry in Regions?
• Why doesn't Native American show up in my ancestry report?

Raw DNA

• What do you mean the DNA is “not meant for medical/health purposes or for legal proceedings”?
• How do I upload my raw DNA from 23andMe?
• How do I upload my raw DNA from Ancestry
• What other sites can I upload my raw DNA file to to receive additional reporting
• How do I download my raw DNA file?

My Account

Questionnaire

• I don't see my diet as an option...
• Why do I have to fill out the questionnaire?
• Why won't it let me enter an age that is <18?

Billing

• Can I get a receipt for my purchase?
• How do I return a kit for a refund?
• When will I be charged for my order?
• How do I update my billing information?

General/ Other

• Why am I getting an email from Family Tree DNA?
• Forgot my password:

General

About Our Products

• Sample Report
• When do I get my results?
• Does your report tell me which supplements I should take?
• How do you collect the DNA?
• Do you sell products outside of the US?
• Can I purchase a kit if I am under 18?

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Interest In Vitagene

• If I already have my DNA from another company, do I need to purchase a kit
• I have a media opportunity for Vitagene
• I am interested in working for Vitagene
• I want to be an affiliate for Vitagene