If you purchased the kit on our website with standard shipping, you should receive your order in 4-7 days. We fulfill kit orders through Easy Post, so you should receive tracking information via Easy Post within 48 hours after an order has been placed.
If it has been over 14 days and you have yet to receive your kit, please reach out to our support team at email@example.com with your order number.
If you do not have an order number, it is likely you purchased a health report. A health report does not include a DNA kit and instead requires you upload your raw DNA to receive your report.